Christmas makes us realise how quickly time passes. It is hard to believe that in a few weeks time I will have come to the end of my first year as your Chief Constable and I embarked on a journey to make Wiltshire the safest county in the country. Since then thanks to the commitment and hard work of my officers and staff the Force has already made significant progress in realising this vision and our mission to keep you safe and satisfied with the service we provide to you. Christmas for many of us is also a time for reflection and I thought I would use this message to highlight some good news around satisfaction:
The aspect I receive most feedback about concerns whether or not it is easy for you to make contact with the Force. Throughout the last year because of your feedback to us we have worked to make improvements to our call answer rates, increase recruitment in our telephone contact centre and deliver a significant programme of customer service training for our call handlers. Our public are currently reporting a 92.5% satisfaction rate with our service in this area against our target of 90.2%, so I hope you feel we are listening and trying to improve.
2009 will see the introduction of the 'Policing Pledge' which will set out even more clearly what you can expect from your police. The Policing Pledge is a nationally agreed set of common standards for each of the 43 Forces within England and Wales based on what you, the public, have said is important to you. Wiltshire Police welcomes the Pledge and we hope it will help you.
On behalf of the officers and staff of Wiltshire Police I wish you all a happy and peaceful Christmas and a safe and satisfied 2009.
Chief Constable Brian Moore, Wiltshire Police.