Great Western Hospital has been rated excellent by the National Patient Safety Agency for the cleanliness of the hospital environment, quality of food and levels of privacy and dignity, according to an independent report published on 31 August.
The assessments carried out across England by the Patient Environment Action Teams (PEAT) programme assess all hospitals and inpatient units with more than 10 beds.
Each healthcare facility then receives a rating of excellent, good, acceptable, poor or unacceptable. Only 52 sites out of 1,222 in England were awarded a score of excellent across all three categories.
Each team inspects standards across a range of patient services including food, cleanliness, infection control, and patient environment (bathroom areas, décor, lighting, floors and patient access) to give the hospital an overall rating.
Guy Rooney, Interim Medical Director at GWH, said, “We’re delighted that for the third year running we’ve been rated as excellent across all areas. This reflects the hard work of all our staff, who take pride in making the patient experience as positive and comfortable as possible.
“Patients visiting Great Western Hospital can be reassured of our high levels of cleanliness, infection control and commitment to privacy and dignity. One of our biggest drives to improve patient experience has been to focus on eliminating mixed sex accommodation, so that sharing with the opposite sex will only occur if it’s in the patient’s best interests – this could be when they need specialist treatment, such as Intensive Care.
“We have also embarked on a five-year ward redecoration programme which will see all ward areas refurbished.”
Areas of achievement in improving the environment, cleanliness and patient experience at GWH include:
Over 30% of our patients are accommodated in single rooms all general wards offer single sex bays helping to increase privacy and dignity for patients
The past year has seen a 50% reduction fall in MRSA cases and a 40% drop in Clostridium Difficile cases.
The introduction of Protected Mealtimes, a Menuless Meals trial initiative which aims to monitor what patients are eating and the use of red trays for vulnerable patients has seen an increase in patient satisfaction and a reduction in food wastage.
Guy Rooney explained, “All departments at the Trust work hard to maintain high quality standards. We also perform constant monitoring of the three areas measured by PEAT, which includes using PEAT Inspectors acting as mystery shoppers to provide feedback on areas that could be improved, as well as areas which are performing well.
“We always welcome feedback from our patients. All patients are encouraged to complete a feedback card when they visit us, as this gives patients the opportunity to tell us what they thought about the standards of hygiene, food, privacy and dignity.”