The Helplines Association has called for tighter regulation of non-profit helplines in the wake of the National Bullying Helpline scandal, including a kitemark scheme to help callers identify organisations that subscribe to high standards, writes Tania Mason of Civil Society.
A poll of the Association’s members and stakeholders suggested that 72 per cent of helpline operators supported tighter regulatory controls.
The National Bullying Helpline, whose founder and director Christine Pratt hit the headlines last month when she announced that staff at 10 Downing Street had contacted the charity about bullying by Gordon Brown, was not a member of the Association.
Pictured right, David and Christine Pratt from Swindon based National Bullying Helpline
In a bid to shore up the reputation of charity helplines in the wake of the story, the Association wants adherence to accepted good practice to become a condition of charity registration and of winning grants or contracts.
It also wants members to use the Association logo as a kind of quality mark to reassure the public that the helplines abide by high standards.
Read the rest of the story at: Civil Society.
Left, Prime Minister Gordon Brown in a effusive style on a visit to Swindon to in February 2009 to open Isambard Community School