Motorola, Inc., which operates a large development centre in Swindon, is helping Samaritans’ Swindon & District branch with additional training equipment.
The company has donated five sets of Talkabout T5532 two-way radios to Samaritans to enable volunteers to receive first hand experience of call situations, throughout their training.
Practice calls allow volunteers to build confidence and equip them with the knowledge and skills to support callers. Using the two-way radios creates a training environment that is as near to real life as possible. Until recently, volunteers sat back-to-back to complete the practice calls as making real phone calls costs money that could be used to fund calls from the public.
Paul Bentley, chair of Swindon & District Samaritans said, “We have already found that using two-way radios significantly improves the confidence of new volunteers and so the addition of the two-way radios donated by Motorola will make a real difference to our volunteer training programme when it starts in the Autumn. Having a team of confident, well trained volunteers is essential to be able to deliver the 24/7 confidential listening service and having access to technology like the two-way radios that prepares new volunteers more effectively can only have significant benefits all round.”
• Samaritans opened the current Swindon Branch in 1984 but will celebrate their 40th Anniversary in Swindon this year. There are more than one hundred volunteers in the branch where they have just finished refurbishments of their shop and offices in Curtis Street in Swindon.