A system designed to help the bereaved deal with family affairs in a more efficient way will be introduced in Swindon’s new Register Office.
People in the town will soon be able to take advantage of the national Tell Us Once service, which allows a customer to inform central and local government of either a birth or death just once.
The Tell Us Once service removes the need for customers to provide information to government departments on several occasions when they are least likely to want to keep repeating themselves.
In the case of death notifications, Register Office staff will input details of the deceased onto the Change Reporting System, which is a secure site hosted by the Department for Work and Pensions (DWP).
The appointment times for registering deaths will increase from 30 to 45 minutes, but customers can opt to phone the DWP themselves who will collate the information in the same way.
As well as helping those that use the service, it will also save money by reducing duplication of information. The service will enable council records to be more up to date which will reduce the overpayment of benefits, speed up the cancellation of residential care packages and the reallocation of housing tenancies and improve customer satisfaction levels.
By implementing the Tell Us Once service in Swindon, the council will have a platform for delivering further service improvements as other changes of circumstances are added and plans are being made for the service to include customers’ change of address.
The new Tell Us Once service will come into effect on Thursday, 16 June, now the Register Office has moved to its new base in the Civic Offices.
Cllr Roderick Bluh, Leader of Swindon Borough Council and the cabinet member responsible for the Register Office, said: “I am delighted we will be able to offer this new service as it will improve our already excellent customer service at the Register Office and make it easier for those who suffer a bereavement to settle their loved one’s affairs.
“There will also be a number of other benefits to the council in terms of increasing our efficiency and cutting red tape so there are many benefits to bringing this system on board.”
Mamie Beasant, Superintendent Registrar, said: “We pride ourselves on the excellent service we provide to the public of Swindon and I am confident that the Tell Us Once service will assist relatives when they need it most.
“This will be of real benefit to them at a difficult time and I am pleased that Swindon Borough Council is supporting this new enhanced service.”
The new £695,000 Register Office at the Civic Offices will save the council £60,000 a year in rent and running costs and has access to the Rose Garden for wedding photos, while a private setting has also been created in the form of a new inner courtyard.
It will also contain two smaller ceremony rooms for those seeking a more intimate occasion. There will also be extra space for Registrars’ rooms and modern facilities for the disabled.
For more details about the Register Office call 01793 521734 or email: email@example.com