A group which scrutinises Swindon Borough Council’s housing service is looking for new volunteers.
The Tenant Scrutiny Panel is made up of council tenants and provides an independent view of the council’s housing service and its performance.
The panel highlights areas of good practice within the housing service and identifies areas for improvement.
It also conducts reviews of areas within housing and reports back to council officers with recommendations for action, while the panel also produces a Work Plan, showing service areas that need to be prioritised.
The Annual Report to Tenants, which lists the service standards expected from tenants, is also produced with the help of the Tenant Scrutiny Panel.
The panel has completed reviews for the Housing Repair team’s satisfaction surveys and the Neighbourhood Warden service. The Panel also assisted in the Housing STAR survey and are an independent panel to review Housing Stage 4 complaints. The Panel are currently working through a review of housing evictions.
The panel meets twice a month at the Civic Offices and is open to all tenants. Tenants are selected via an interview process although the selection criteria does state that tenants on the panel should not be in rent arrears.
Cllr Emma Faramarzi, Swindon Borough Council’s Cabinet Member for Housing and Public Safety, said: “Tenants are in the best position to tell us what works well and where improvements need to be made and that makes the work of the Tenant Scrutiny Panel invaluable.
“The panel has carried out some great work in the past and we hope the new volunteers will continue to provide a valuable insight into our housing services.”