Thamesdown Transport has announced the results of the company’s 2012 annual passenger survey.
Thamesdown conducts this survey every year and asks passengers to rate their travel experience as well as giving an insight into their reasons for using the bus. This information helps Thamesdown ensure their services are meeting the needs of the Swindon public and helps inform future planning.
This year over 1,100 passengers were surveyed on board Thamesdown’s busiest services.
Overall, Thamesdown’s services were rated as either better or about the same as last year by 88% of those questioned and 81% felt they were getting adequate, good or very good value for money when using the bus.
The results showed that the main reason people travelled on Thamesdown buses – at 41% – was to get to work, which was higher than last year at 37%.
Employment is a key factor on the level of bus use. Those who said they were using it more this year attributed this to changing jobs or started working (23%). The majority of those who now use the bus less (17%) said it was due to working less or no longer working.
Passengers are happier with the frequency, reliability and punctuality of Thamesdown services this year compared to last. 79% of people rated frequency and reliability as good or very good, up from 61% and 74% respectively last year. Punctuality also rose from 58% rated as good or very good to 65%.
Passengers’ car availability for the same journey has reduced over the past year. Only 20% of passengers this year had a car that they could have used to get to their destination but chose not to, compared to 29% in 2011. The reasons for not using their cars included cost of parking (32%), difficulty of parking (15%), cost of petrol (13%) and that it’s cheaper to use the bus (11%).
A large proportion of passengers felt that the voice and visual next stop announcements on buses were quite or very useful, at 89% and 91% respectively.
Paul Jenkins, managing director of Thamesdown Transport said: “Our annual Satisfaction Survey gives us a great insight into how our passengers feel about the service they are receiving. It also underlines that the use of bus services is linked to the state of the local economy, particularly the job market.
“Overall, our passengers are very satisfied with our services, but we always listen carefully to their comments about areas for improvement. This year the most requested improvements are for more Sunday buses and better value for money fares, so we will try to factor these into our plans.”
For more information about Thamesdown services, visit www.thamesdownbus.com.