This independent assessment was conducted by the British Assessment Bureau, a leading Certification Body, and demonstrates Voluntary Action Swindon’s commitment to client service and quality in delivery.
Voluntary Action Swindon has now earned the right to display the coveted British Assessment Bureau Quality Shield and ISO 9001 logo to demonstrate its conformance to the standard.
ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and client satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
The benefits of registration to the ISO 9001 standard include:
- Streamlining an organisation’s procedures.
- Bringing consistency to an organisation’s service delivery.
- Reducing cost and rework.
- Improving an organisation’s management practices.
- Enhanced status.
Voluntary Action Swindon is a local Swindon charity helping voluntary and community organisations with knowledge, training and resources.