By Matt Clark
Customers who deals with Pebley Beach service advisor Kurtis Drew might be surprised at the 19-year-old’s weekend passion – as there’s nothing the teenager likes better than to ride his motorcycle around a racing circuit, at speeds of up to 170mph.
The adrenaline junkie rides a 600cc Yamaha R6 in the Thundersport GB league, and dreams of becoming a British Superbikes champion.
However, from Monday to Friday, he swaps two wheels for four, helping customers with their enquiries at the Swindon Hyundai and Suzuki car dealership.
Kurtis calls between 20 and 30 customers each day to remind them that services are due to be carried out, or when their MoTs need to be booked.
“I like helping people,” said Kurtis. “I enjoy finding solutions to their problems.”
He’s also one of the first to respond to customers calling in with an enquiry, and if queries get too technical he can always rely on someone close by with years of experience servicing cars – his dad, Mike.
Asked whether he enjoys sharing an office with his father, Kurtis said: “We have a great working relationship and he’s a brilliant mentor, although it took some time getting used to calling him ‘Mike’ instead of ‘Dad’!”
Managing director Dominic Threlfall is delighted at how quickly the former Cirencester Deer Park student has settled in. “Kurtis is a great addition to the team, and we know our customers appreciate a service or MoT reminder from him, which is all part of our award-winning customer service experience.”