Politics: Tackling the challenges of moving into the digital age

By Swindon Link - 1 October 2018

CommunityPolitics

By Swindon Borough Council Leader Cllr David Renard (Con)

A year ago we revealed the scale of the financial challenges facing the council and how we had to save a further £30m before 2020.

 Part of that work involves using technology and digital customer services and the council’s cabinet recently endorsed a new digital strategy which will encourage more residents to access council services online.

 We want residents to have greater flexibility in how they contact the council just like they would for other services they use in their daily lives such as online shopping or banking so we hit our target of making 85 per cent of customer transactions online by 2020.

 What was encouraging is that 96 per cent of people who took part in a seven-week consultation on the digital strategy did so digitally.

 A lot of work is going on behind the scenes to improve our website and it is our intention to make our services available 24/7 because we appreciate people lead busy lives and it is always not convenient for them to contact us during normal office hours.

However, we know there will be a number of people out there who are less comfortable with technology and a key part of the strategy is that resources are directed at those people who need help completing digital transactions and those who would prefer to speak to someone in customer services.

 In the meantime, if you need to contact us about one of our services, and haven’t used our online services before why not visit the website first (www.swindon.gov.uk).

 

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