Prestigious award for Swindon's Steam Museum

By Barrie Hudson - 8 October 2020


Swindon's museum of the Great Western Railway is a 2020 TripAdvisor Travellers' Choice Award winner.

  • Adam Davies, Visitor Experience Officer, with Steam's TripAdvisor Travellers' Choice Award

    Adam Davies, Visitor Experience Officer, with Steam's TripAdvisor Travellers' Choice Award

The accolade for Steam comes shortly after it won praise for virtual tours during the pandemic lockdown.

Award winners are known for consistently receiving excellent feedback on TripAdvisor, and Steam has been placed in the top 10 percent of attractions worldwide.

The recognition comes after the museum earned TripAdvisor’s Certificate of Excellence for the last five years.

Steam manager Frances Yeo said: “We are immensely proud to have been awarded TripAdvisor’s Travellers’ Choice Award. 

"We are committed to offering our visitors a great experience at Steam and we would like to thank everyone who has taken the time to review the museum.

“Although Steam was closed earlier in the year due to coronavirus, our staff worked hard on digital engagement projects to offer virtual experiences for Swindon residents and fans of the GWR worldwide.




“We are now pleased to be welcoming visitors back to the museum in person, and it has been great to see people enjoying our displays once again, including our two brand new special exhibitions, ‘Flying High’ and ‘On the Buses.'”

Housed in a restored Grade II Listed railway building, Steam tells the story of the men and women who built, operated and travelled on the Great Western Railway.

The museum reopened its doors to the public last month with a range of safety measures in place including enhanced daily cleaning, reduced capacities, one-way systems and hand sanitiser stations.

Kanika Soni, Chief Commercial Officer at TripAdvisor, said: “Winners of the 2020 Travellers’ Choice Awards should be proud of this distinguished recognition.

“Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners’ achievements. Award winners are beloved for their exceptional service and quality. 

"Not only are these winners well deserving, they are also a great source of inspiration for travellers as the world begins to venture out again.”

Cllr Dale Heenan, Swindon Borough Council’s Cabinet Member for the Town Centre, Culture and Heritage, said: “Steam brings the story of Swindon’s railway history to life through reconstructions, imaginative displays and the opportunity to see impressive GWR locomotives up close.

“This is STEAM’s first TripAdvisor Travellers’ Choice Award, and puts our town on the map for a very positive reason. 

"It is a fantastic achievement for the museum and shows that all of the efforts of staff and the Council’s investment in the museum has been worthwhile.

“The new COVID-19 safety measures have been well received by visitors. Families can now safely enjoy Steam once again and please remember to pre-book your tickets online.”

All visitors and season ticket holders are required to book a timed slot in advance via the Steam website -

The Museum is on Facebook and Instagram (@SteamMuseum) and Twitter (@Steam_Museum).

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