Homeline users and their loved ones are being reminded of a change in the system.
In Swindon, more than 3,000 vulnerable residents depend on the Homeline community alarm system for round-the-clock assistance.
Swindon Borough Council says that as the UK transitions from analogue landlines to upgraded digital technology, it is taking significant steps to ensure this crucial service remains uninterrupted, which includes securing data-sharing agreements with BT, EE, and Virgin Media.
A spokesperson said: "These agreements allow telecom providers to identify customers using the Homeline service, helping us ensure that their devices function correctly after the upgrade.
"This collaboration is vital in preventing inadvertent disconnections during the upgrade process.
"To provide further support and information, BT will be hosting a drop-in event on Wednesday, 11 September, from 10am to 2pm at the Central Library in Regent Circus. We strongly encourage all Homeline users and their families to attend.
"This event is a great opportunity to ask questions and ensure your service will continue to function seamlessly through the digital switchover."
The spokesperson added: "If your landline is due for an upgrade and you use a Homeline device, it’s important to inform your telecom provider.
"Please also notify us at 01793 464430 or 01793 616427 so we can make sure everything is in place for a smooth transition."
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