Staff at the Swindon branch of Thomas Cook have released a statement on social media in which they speak of the emotional impact of the closure of the long established travel firm and apologise to customers affected.
Manager Kelly Money writes: “Myself and my team from the Thomas Cook Swindon Regent Street Store are absolutely devastated by the recent collapse of our company. We truly did not know that this was going to happen.
“We would like to apologise to all of our customers that have been affected with a cancelled booking... Unfortunately we do not have any access to the systems or the store. So for all affected, please refer to the CAA & ABTA for any further guidance and to claim your money back.
“If you have a booking with Thomas Cook which is with a 3rd Party operator eg.. Tui, If only, Inghams, P&O it may be a good idea to contact them directly, for support. The process we believe is not opening until the 30th September.
“The team and I would just like to thank every single one of our customers that have walked through our doors, believed in us and supported us over the years. We hope that your memories from distant travels will remain in your thoughts just as our fond memories which we have with you all will.
“Thank you to all our friends, family and customers for all your support and kindness through this difficult time.”