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CUSTOMER SATISFACTION AT TITCOMBE

A QUALITY NAME YOU CAN TRUST

Customer
44 BODY REPAIRS
confidence
Quality assured accident repairs
through quality
and car body spraying.
assurance

FREE ESTIMATES
on insurance
Before claims.

Collection &
delivery
(Example shown of available.
complete body reshell
Courtesy cars,
undertaken recently
subject
in just two weeks)
to availability.

David Montrone, above, has
the job of ensuring that a
high standard of work is I, *f
tIIc,Niik 4ANAlif
always achieved at Titcombe Ill//IA
Garage.
As Quality Manager, he has
responsibility for monitoring
performance at all levels of
the organisation now that the
highly regarded 1S09002
RAC Quality Assured Award
has been granted for body RECOVERY
shop repairs. 24 hour breakdown & recovery.
Within six months, Titcombe
hope to have received the
award for the recovery and SERVICING
mechanical servicing side of Servicing & mechanical repairs.
the business.
"We are subject to a rigorous MOTs while you wait.
annual inspection by the
RAC who go through all
our records with a fine TITCOMBE GARAGE Tel: 01793
tooth comb," says David. "All
staff, from management to
the individual body worker WESTMEAD DRIVE 41643
have to be accountable and
my task is to keep a sharp eye WESTLEA, SWINDON N
on all aspects of the systems
and controls we have in place r — — — — — — — — — — — — — — — — — — — a
to make sure we achieve
the high standards required
from 1S09002 registration. OFF
"Every job has to be reported
upon and I also have to carry
out spot checks. There's a lot an
of paperwork involved, but
it's certainly worth it so
that the customer
can be confident MOT
that we get fRAC\
the job right
first time, (Offer valid until 31 October 1996)
every time
C I. U