As a business delivering products to customers, you have a few different options when it comes to delivery. When you are sending larger items, heavier or bulkier parcels, these delivery options become more important. This is where white glove delivery comes in – buy what is it and how could it benefit your business?
White glove delivery versus standard delivery
It is important to look at the main differences between white glove delivery and standard delivery to see why this might be something you want to use.
With standard delivery, the item is collected from your business and delivered to the door of your customer. The customer is then responsible for moving the item to the exact room they require, and this includes moving upstairs. They are responsible for assembly or preparing the item for use and handling all packaging that comes on the parcel.
With white glove delivery, the service goes much further. For starters, the item can be taken into the home and also into the room it will be used. So, if this was a new bed, the delivery team would take it to the required bedroom. It would also involve unpacking the item to ensure it is in top condition.
Extra benefits to customers
Further, the service can also include additional benefits. This might mean assembling the item or setting it up. Examples could be adding a mattress to a bed or a TV to a TV unit. The customer would be shown how to use or work the item in a basic way and all packing remove from the property.
Plus, there are more benefits for customers that helps them see the appeal of this style of delivery. According to white glove delivery experts Kinetic Logistics, one of the top things customers tell them about the service is the extra notifications and control over delivery time that they get.
With a normal delivery service, you get an email or a text telling you when the parcel will arrive. There may be some way to change this but not always. With white glove delivery, you can easily reschedule your delivery, or have it delivered somewhere else. There are also more reminders and prompts so there’s less chance you forget the item is due to arrive.
Tracking information is provided by many delivery companies and this is also a big part of white glove delivery. Not only is this great for customers but means businesses can easily see where an item is. So, if customers contact them for a status update, it takes moments to get accurate information to give them.
Benefits to the business
There are clear benefits for the customer in using white glove delivery, especially for larger or heavier items. But what about the business? Are there clear benefits here?
Top customer service
One of the biggest benefits to the business is the high quality of customer service you can offer when you provide the option for white glove delivery. Customers now expect a higher standard of delivery and service, especially for larger or more expensive items. Gone are the days when delivery could be left in the shed in the back garden! Instead, customers anticipate plenty of notifications and control over their delivery.
With white glove, you can offer this better standard of customer service for your customers. The benefits they receive will, in turn, benefit your business as they are more likely to become return customers or even recommend your company to their friends and family. They may leave positive reviews on the internet or tell people on social media.
Cut down on damage costs
Another benefit for the business is that there can be a significant reduction in damage costs associated with delivery. Items are handled by a two-man team and with the unpackaging and installation services, there is less chance the item is damaged before it is in position.
Rates of returns due to damage in transit vary greatly across different industries. But by having a higher quality delivery service that takes more care to get the item exactly where it needs to go in the customer’s house, these costs can be reduced.
Simplified returns process
Returns are part of business life but making sure these are simple and quick with minimal chance of damage to the item can save the business money and reputation. White glove delivery also means white glove returns and a quick and efficient way for customers to return items – while ensuring they are in top condition.
High quality delivery
There’s no doubt customers expect high quality delivery for many types of items. This means that offering the option of white glove delivery is an important one and something your business should consider. The benefits for the customers and for the company are clearly worth the extra costs involved.
