Council offers emergency household supply deliveries for vulnerable residents

By Ben Fitzgerald - 2 April 2020

Social EnterpriseCommunityHealth

Swindon Borough Council are reaching out to help residents with emergency household supplies.

Please call Customer Services on 01793 445500 from Monday to Friday, 9am to 5pm.

If you’re unable to call, please email customerservices@swindon.gov.uk

If you have received a letter and been identified as ‘shielding’:

If you have received a letter asking you to stay at home for 12 weeks (also referred to as being ‘shielded’) and responded that you do not have a support network to help you, you will receive a weekly food parcel delivered directly to you by the Government. Please call the council if you wish to discuss essential top-ups to this provision.

If you are self-isolating at home, able to afford supplies and do not have a support network to help you:

Our staff and volunteers will deliver food supplies:

  • Fruit & veg bag - £6.50

  • Food box with meat - £30.00

  • Food box for vegetarians - £30.00

  • Food box for vegans - cost depends on requirements

If you are self-isolating at home, unable to afford supplies and do not have a support network to help you:

SBC staff and volunteers will deliver food supplies based on the options above, but free of charge.

If you need prescriptions collected and delivered and do not have a support network to help you:

SBC will collect prescriptions for people who are self-isolating or ‘shielded’ and deliver free of charge.

If you're in extreme hardship and are able to go out and get essential supplies:

Please call Swindon Borough Council to discuss your circumstances and the most appropriate option:

  • Provide Tesco food vouchers

  • Signpost you to local food banks

  • Refer you to Citizens Advice Swindon

If you have a concern and would like advice and support:

Please call 01793 445500 from Monday to Friday, 9am to 5pm. You can request a call back from someone who can talk to you about how to stay well and active at home.  

If you’re unable to call, please email customerservices@swindon.gov.uk.

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