Thames Water are encouraging those with mobility issues, long-term health conditions, or low income, to register free, for its 'Priority Services' help scheme.
On the occasion of a water supply interruption, PSR customers will be contacted by Thames Water’s care team for bottled water deliveries directly to their homes.
The system also gives these individuals advanced warning of planned work which may risk an interruption to their water supply. This aims to help the customer to prepare or make alternative arrangements for themselves or their families.
Thames Water says its customers who are living with long-term health conditions, mobility issues or those that qualify for a pension, can join the company’s free priority services register.
Members of the public can sign up for the PSR register at:
Thames Water also has discounted tariffs for individuals on low incomes.
WaterHelp provides a 50% discount if your income is below £16,480 outside of London and below £20,111 in London. Over 260,000 households are registered for this scheme.
More information about WaterHelp and WaterSure can be found online at https://www.thameswater.co.uk/help/account-and-billing/financial-support/waterhelp?fbclid=IwAR2sd_gsKfEAEvBMNZrZOYqF4bNn8z7F34bWPFHEhZEK4sMrNYH8UXw5Ntg
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