Staff at Great Western Hospitals NHS Foundation Trust have been praised by Jeremy Hunt, Secretary of State for Health, on a recent patient feedback survey.
The trust’s outpatient department received a near-perfect score of 97 per cent in the Friends and Family Test for June 2017.
The test asks patients to answer how likely they would be to recommend the service to friends and family who may need similar care or treatment.
Mr Hunt’s letter on 22 August said: “The Trust is a real example to others, demonstrating how to ensure your patients get the care that they deserve.
“From visiting organisations throughout the country, I know that the immense amount of work that will have been behind this outcome cannot be underestimated.
"This is a testament to the hard work and dedication of the Trust’s staff.”
Each month, the Friends and Family Test provides hospital managers with a report about their service, which highlights successes and areas for improvement.
It was first introduced by the Trust in 2013 and is now offered across all wards and departments as a way to gather patient feedback.
Cathy Evans, Head of Outpatients and Medical Specialties at the Great Western Hospital, said: “We are thrilled that the efforts of our hardworking staff in outpatients and across the Trust has been recognised by the Health Minister in such a personal way.
“The Trust is always looking at ways to improve the care offered to local people and the Friends and Family Test is great for capturing the thoughts and feelings of our patients, who know what works well and what doesn’t better than anybody else.”
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