Tenants living in the 10,383 homes owned by Swindon Borough Council are reporting improving satisfaction with housing services, as councillors prepare to review the latest progress on the council’s housing improvement journey later this week.
A report setting out how services are strengthening will be considered by Cabinet members on Wednesday 1 July, with the latest Tenant Satisfaction Measures (TSM) survey data indicating improvement across every measure compared with the previous year.
The council, which is the Borough’s largest social landlord, is writing to all tenants this week to share the full results. These show that overall tenant satisfaction has risen from 54 per cent to 67 per cent over the past year, the average satisfaction score across all measures has increased by 12 per cent to 63 per cent.
Cllr Matty Courtliff, Cabinet Member for Housing and Property, said: “It’s encouraging that tenants are telling us things are improving, and I’m determined that we get back to basics in the way we deliver for them.
“We’re under no illusion though – there is still a great deal more to do. I’ve heard that directly from tenants at our recent engagement events, and we are determined to keep driving up standards across our housing service.
“This is a long-term programme of change, but we are committed to seeing it through – improving services, investing in our homes and working with tenants to deliver the quality they rightly expect.”
The results follow the start of work to implement the Council’s Housing improvement Plan. The improvements in the plan address the findings in the regulatory judgement published by the Regulator of Social Housing in May 2025, following its first inspection of how Swindon is performing against national consumer standards.
Through the plan, significant investment is being made into the council’s housing stock including a £250m Housing Asset Management Strategy and a £30m energy-efficiency programme to improve the quality and sustainability of council homes.
The feedback from tenants comes as the council concludes its latest round of direct engagement with tenants, providing residents with the opportunity to meet face-to-face with officers and senior leaders about their homes and services.
Further engagement events are planned for later in the year and are being supported by the creation of new tenant-led groups to give residents a stronger voice in how services are shaped and scrutinised.
The full report of the Tenant Satisfaction Measures are available on the Council website.
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